FortiCare device-based support is the foundation of the support services, providing firmware updates, technical support, and foundational Fortinet subscriptions for dynamic policies.
Comprehensive support
The extended service agreement provides comprehensive support that includes access to a web knowledge base for product information and guidance, ensuring that users have the resources they need to maximize the functionality of their Fortinet devices.
Prompt hardware replacement
With advance hardware replacement included, customers will experience minimal downtime in case of equipment failure. The quick shipment of replacement units ensures that network operations continue smoothly without significant interruptions.
Timely assistance
The service agreement features a 4 hr response time for urgent issues, ensuring that experts are available to address complex challenges swiftly, thus maintaining network integrity and performance.
