FortiCare device-based support is the foundation of the support services, providing firmware updates, technical support, and foundational Fortinet subscriptions for dynamic policies.
Comprehensive support services
The service agreement includes various support options, such as product info support and access to new releases, ensuring that users are well-informed and equipped to handle network needs.
Efficient response system
With a next business day response time, customers can rely on quick assistance, minimizing disruptions to network operations and maintaining consistent service delivery.
Reliable hardware replacement
The advance hardware replacement service ensures that defective equipment is quickly replaced, maintaining operational integrity and reducing the risk of lengthy downtimes.
Valuable resource access
The service includes access to a web knowledge base, providing users with essential troubleshooting tips and guidance that can enhance their ability to manage network devices effectively.
