With FortiCare Services, you can rest assured, that your Fortinet security infrastructure is performing at its absolute best and protecting your critical assets and data. FortiCare Support Services give you global support on a per-product basis. By subscribing to these services, you'll receive a timely response to any technical issue as well as complete visibility on ticket resolution progress. FortiCare Premium RMA Service is designed to minimize downtime.
Next-day delivery
Parts are delivered the day following RMA approval by Fortinet support.
4-hour courier
Parts are delivered on-site 24 hours a day, 7 days a week within 4 hours of RMA approval by Fortinet support.
4-hour on-site engineer
Parts are delivered on-site with an engineer, 24 hours a day, 7 days a week within 4 hours of RMA approval by Fortinet support.
