FortiCare device-based support is the foundation of the support services, providing firmware updates, technical support, and foundational Fortinet subscriptions for dynamic policies.
Reliable support service
FortiCare Elite provides an extended service agreement which ensures that customers receive timely assistance and expert guidance for their complex network devices.
Fast hardware replacement
The service includes advance hardware replacement, allowing businesses to quickly resolve hardware issues without significant downtime.
Comprehensive knowledge access
Users will have access to a web knowledge base that offers essential product information and updates, enhancing service effectiveness.
Prompt response times
With a next business day response time for all shipments, the FortiCare Elite service ensures swift action to keep network operations running smoothly.
